Planning for dinner

On the way home from work, you decide that you'd like to go out for dinner.

You mention it to your partner, who hasn't thought about it until now but, on reflection, is willing to set aside the evening's plans to join you.

You're in the mood for something spicy - noodles perhaps - but your partner isn't so keen. 'Perhaps pizza?'. But that really isn't what you feel like at all.

And so an hour later you find yourselves in a restaurant that neither of you really wished for. And the mood between you is cooler than the joyful celebration you'd hoped, after the rather unexpected twists and turns of your conversation.

A simple plan to go out to dinner... what could be difficult about that? And yet your plans, upon meeting those of another, turn out to be far from straightforward to bring about in the way you'd imagined.

It would be so easy - predictable - if you didn't have other, self-directing, confusing, unpredictable human beings with their own wishes, intentions, and cares to deal with. And this is why planning for the future is so hard, and our plans in practice so unreliable.  It's hard enough to be sure what will happen with one other involved, let alone a hundred, or a thousand, or the millions and billions whose lives impact on our own.

The longer the time period our plans address, and the more people they rely on, the less we can be sure of them. And so we would be wise to relate with lightness and openness to our plans, especially in the complex world of organisational life, and to see that often when we make detailed predictions over long periods of time we're doing so because they settle us and others - because they make us feel better. And that, despite what we tell ourselves, having planned is hardly a guarantee that any of what we imagine will happen will actually come to pass.

[With thanks to Professor Ralph Stacy, whose work inspired this post]

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Roll out

So much difficulty, suffering, and effort would be alleviated if we understood in our organisations that culture is not something we can implementroll-outinstill, or command. It cannot be programmed nor demanded other than through force, coercion, intimidation and fear (a topic that totalitarian states know about only too well), methods which themselves can produce only rigid, stuttering, repressed cultures that serve only the few.Culture is not a thing, an object, or an entity that has an existence separate from us. We cannot stand on the outside of it, analysing or directing it as if we were not involved. It is born of our participation. It arises from the conversations, promises, commitments, practices and intentions we have towards one another. And it is sustained and created anew in every moment by our acts of relating and responding to those around us - every one of which is either an act of sameing or an act of changing.If we understood this - if we saw that cultures develop through many tiny living experiments in speaking, listening and interacting - we might relax our efforts to 'manage' change the way we do, or our demands that someone else sort out culture on our behalf. We would give up waiting, complaining, until there was more 'communication', or until 'they' saw the light. And perhaps we would find ourselves stepping in - seeing that although we could never know quite what the outcome would be, every act is an opportunity to tell a new story, to experiment, and to invite a new conception of who we are, who others are, and what there is to do.

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Diminishing returns

What are the habits you have that diminish you?It’s not so difficult to find out what they are. You’ll probably do them automatically, without thinking. They’ll soothe you in some way. And they’ll leave you afterwards with the vaguely queasy feeling of having wasted your time – they’re distracting rather than nourishing, numbing rather than enlivening, they cover up what’s going on rather than have you face it,  and they have you turn away from genuine connection with yourself and with other people.A few candidates for you to consider:

checking your email in between other activitieschecking your email in the middle of other activitiesbrowsing facebook just in case there’s something interestingscanning and rescanning the news headlinesor the weather reporteating whatever comes to handbreaking off repeatedly to grab snacks or drinksclenching your jaw, or tensing your shouldersbooking back to back meetings (because they need me there)tuning outediting and re-editing your ‘to do’ listflicking from website to websiteflicking from tv channel to tv channelchecking your email again

Each time you’re turning away from life, because you don’t want to have to feel whatever life is bringing you – perhaps anxiety, or boredom, or fear, or your tiredness, or being seen by others, or maybe even joy – and in turning away you’re profoundly reducing your capacity to engage.For the moment, you’re soothed. But when you look back at the hundreds, thousands, perhaps hundreds of thousands of times that you’ve checked out in this way, can you honestly say it adds up to anything you care about?

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Thinking hats, mood hats

I've been reintroduced to Edward de Bono's six 'Thinking Hats' this week. Described by de Bono as styles of thinking, using them makes it possible to (1) notice your own habitual thinking style, or that of a group in which you are a participant and (2) invite different styles, that in turn open new possibilities for thinking about a problem or situation in which you find yourself.My friend and colleague Natalie, who brought the hats to my attention this week, taught me that de Bono's framework is not just about thinking, but also about mood, and in doing so revealed hidden depths that I had not appreciated before.Moods, you see, are entire orientations to the world. They include thinking, but go far beyond. Each mood opens up certain kinds of possibilities and closes down others. And each mood has us comport ourselves towards the world in distinct ways - we notice different features, we listen differently, we act with varying kinds of intensity and sensitivity, we are present in different ways, and we are more or less open to what we encounter. And kinds of actions we are disposed to take shift with mood.Moods (which are in some ways harder to see and are more enduring than the more rapidly shifting phenomena we call emotions) bring about in a very profound way the kind of world in which we find ourselves, shaping how we think, act, speak, listen and relate. Which is why we ought to pay them serious attention in the world of work, and why de Bono's hats can help.You can read about the Six Hats model in its original form here. And here's my interpretation - the six 'mood' hats:

Hat 1 - the white hat - evokes the mood of sincerity, in which we look with unflinching eyes at what is the case, not turning away or distorting what we see in order to make a point, win affection or esteem, or defend ourselves.

Hat 2 - the red hat - is the mood of tenderness, in which we pay attention to what we and others are experiencing emotionally, naming it as accurately as we can without pushing any emotion away or privileging one over the other, so each can be understood and encountered directly.

Hat 3 - the black hat - brings us into the mood of skepticism, in which everything is called into question, and all the worst outcomes of what we are intending are given expression.

Hat 4 - the yellow hat - is the mood of hope, in which the life-giving future possibilities at the heart of our plans are brought into the light.

Hat 5 - the green hat - invites the mood of playfulness, in which we allow ourselves to imagine creative responses to the situation in which we find ourselves, abandoning ourselves to the wildness of our ever-bubbling imagination.

Hat 6 - the blue hat - is the mood of trust, in which we commit to action, knowing that something will come from stepping in rather than waiting.

The power of the hats becomes clear when we start to notice that we habitually inhabit certain moods, closing off to us whole avenues of response and understanding and that by naming and inviting new moods, we really can do something about it.Two applications that became clear in the work Natalie and I were doing together:

(1) Explore an issue, together with others, using each hat in turn. For five minutes or so, take up the body, pace and orientation to the world that the hat invites, and speak and listen from there.

(2) Start naming which hat you're wearing when you speak, declaring when you change hat, and invite others to do the same. It's revelatory to know, for example, that someone who you know as speaking most often from a mood of skepticism (black hat) is expressing tenderness (red) or hope (yellow). And equally revelatory to set aside your predominant mood, in the moment, and find out what the world looks like from the midst of another.

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Putting arms around it all

Parker Palmer writes that "The only way to become whole is to put our arms lovingly around everything we’ve shown ourselves to be". Today, I'm seeing this in a new light, discovering with more depth that I am loving and infuriating, disciplined and irresponsible, caring and wounding to others, easy-going and obsessive, thoughtful and forgetful. I can be vibrant, hurtful, boring, confusing, maddening, inspiring, unbelievably annoying, wildly unreasonable, spiteful, deceitful, trusting, dedicated, principled, forgetful, fierce, loving, lazy, generous. I can act with deep intelligence and astonishing stupidity, even when I am most dedicated to taking care of others, and of life.Some years ago the idea that I needed to be perfect and always good started to undo (I wrote about that here, a year ago). Now, what seems to be crumbling is a project, often hidden to myself, that has me imagine I can always make sure people are ok around me. And as this crumbles I can see more clearly that my very being alive means that I cannot control how others around me will experience me or the things I do. People will be brought to life, inspired, but also frequently hurt and disappointed around me - simply because I am, and often as a direct consequence of what is most deeply loving and most fully alive in me.The more I see and welcome about myself - my light and my darkness, my brokenness and my imperfection - the more here and whole I seem to be. The less ashamed. The less afraid. The more able to take responsibility and care for others. The less in denial about who and what I am. And, I hope, the more able to be with others in their broken, imperfect, wild and beautiful wholeness too.I'm seeing what I can do to live with my arms wrapped around all of it.

Chapter titles

wood

"In the middle of the road of my life I awoke in the dark wood where the true way was wholly lost."

-- Dante, The Inferno

We often don't know which chapter or season of life we're living in while we're living in it. And yet we give it a name, or a title - perhaps silently - all the same.Every name disposes us to particular kinds of judgements, and particular kinds of action.And so much of our difficulty, and our suffering, comes from mis-naming.We imagine that this chapter is called 'failure (meant to have made it by now)' when it would be more accurate, more compassionate, and more possibility-filled to name it 'still learning'.We call this chapter 'stuck' when it would be more accurate to name it 'seeds germinating, deep under ground'.Or we name this chapter 'lost my way' when it would be more accurate to call it 'first steps on a new path'.Often we can only accurately name a chapter after it is done.But perhaps we would give ourselves much greater capacity to live, and to flourish, if we took up the practice of reimagining, and renaming, as we go.

--

With thanks to Jamie, who gave me the idea for this in a recent conversation.

Seasons

I've just had the longest unplanned interruption in publishing since I started this writing project over two years ago. My commitment to write and publish every day.... vanished. And there does not seem to be an obvious reason that I can make easy sense of. Nothing significant changed in my schedule and yet, when it came to writing, nothing.I notice how quickly the parts of me that are into comparison and self-criticism can get going in such circumstances. First a vague unease, a sinking feeling, a confusion that gradually shifts into despair. At the heart of all of this a comparison: I should be able to do better than this, I'm letting myself and others down. And an assessment: it's my fault, I'm clearly not dedicated enough.I'm saying this here not because I think there's anything unusual about me - this constant stream of inner comparison with its harshness and its capacity to produce shame seem to be to be shared widely amongst us humans.But there is another part of me, more settled, wiser, with a much more expansive view of time, that says this is a season.It reminds me that I am not a robot, nor a machine, but alive. It reminds me that like all living beings I have summers and winters, autumns and springs - fallow times and generative times, hopeful times and despairing times, sadness and joy, gratitude and frustration, sorrow and love. It reminds me that the seasons of my own life - of all of our lives - are not, largely, under our control.And it reminds me that sometimes, often, the wisest move is to know that seasons come and go all by themselves, and to stop worrying, forcing, or trying to have it be any other way.

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Irritating or Irritated?

Your team weren’t nearly as excited as you wanted them to be about your proposal.

Your colleagues didn’t deliver the report you were relying on.

The company changed its plans and now some of the work you did isn’t needed.

There were 300 mails in your inbox this morning.

The shoes aren’t lined up neatly in the hall.

You’re leaving the house in a hurry and you can’t find your keys.

The train was three minutes late.

An accident ahead of you held you up on the way to work.

You got ill and had to stop everything for a while.

Isn’t the world supremely irritating at times? Sometimes it’s downright exasperating. And there are times – perhaps often – when you just know that everybody and everything is out to get you.A huge move, that will free up so much, is to begin to distinguish between what’sobservable in the world, and what’s your assessment of it. What’s observable is what you could bank on others being able to see too, even those with very different personality or preferences to you. And your assessment is the interpretation that you bring to bear on it.You can start to see just what a powerful role your assessments have by considering how other people would be in the same situation.Stuck in the car, in traffic, you might rage at the frustration, the unfairness, the sheer wilfulness of others to get in your way. All of which does much to stir you up and little to address the situation. Or perhaps you’ll take the jam to be part of a much bigger picture that’s far beyond your control, and figure out how to use the time for something that’s genuinely of value.When your team didn’t go for your proposal, you could blame them, judge them for their incompetence and laziness, and let them have the full force of your disapproval – all of which is likely to stir up judgement, blame and resentment in them too. Or you can get curious. Find out what your part is in it all (perhaps you didn’t make your original request skilfully) and what’s going on for them that had them take up something else they felt was important.When the shoes aren’t lined up neatly in the hall, you can strop and strut and despair that nobody in your family seems to care about the home you live in, or start to look for the myriad other ways they’re already expressing their love and commitment to family life.In every case, start to see that it’s not the world that is irritating, but that it’s you who is irritated. The arrangement of the world (observable). Your irritation (an assessment).When you can own your assessments as yours, you can find out that there are assessments that bind you up tight and others that free you to act. And when you have your assessments rather than being had by them, you’ll find you’re way more flexible and powerful in moving the world than you’ve realised so far.

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Convergent and Divergent

Convergent problems are the kind for which diligent, patient and repeated efforts produce answers we can trust. Many problems in mathematics, for example are convergent, as are the vast majority of engineering problems. Such problems are convergent because a suitable methodology and sufficient effort allow us to converge on a single, practical, true answer to the question at hand.Convergent problems lend themselves to solution by technique and process. And once we know what to do with a convergent problem, we can repeat the technique and expect to find a reliable answer, every time.Divergent problems are those for which, with diligent, patient and repeated efforts, we could expect to find many different answers. For example, in sentencing someone who has committed a crime, is justice or mercy more appropriate? Or, in the midst of many competing financial pressures, should we centralise our operation, seizing control of all the details, or should we decentralise, allowing the people with the most local expertise the opportunity to bring their own insights to bear? Is discipline or love more important in learning to do something well? Should we dedicate ourselves to conserving tradition, or supporting change? And in organising a society, is freedom to do what we each want most important, or responsibility to the wellbeing of others?Divergent problems are divergent precisely because it is possible to hold so many different perspectives. The more we inquire - if we are prepared to do so with sincerity and rigour - the more possible responses we discover. And such problems are inherently the problems of living systems in general, and human circumstances in particular - circumstances in which our consciousness, values, commitments, cares and many interpretations enter the fray.Divergent problems do not lend themselves to easy answers, to platitudes, or technique. Instead, divergent problems require us to make a transcendent move, in which we step out of the easy polarities of right or wrong, and good or bad. Such a move, which is clearly a developmental move in the sense that I have described previously, calls to the fore our capacity to live in the middle of polarities and complexity, uncertainty and fluidity. In the case of justice and mercy, this move might well be called wisdom. We run into enormous difficulty whenever we treat divergent problems as if they were convergent - as if there were some reliable process, however complex and sophisticated, by which to arrive at a correct answer. When we do this, we treat human situations as if they were mathematical or machine-like. And we strip ourselves of the possibility of cultivating discernment and genuine wisdom, reducing ourselves to rule-followers and automatons.It can never be justice alone - for strict justice is harsh, and unforgiving, and has no concern for the particulars of a human life. And it can never be mercy alone - for mercy's kindness without justice can be cruel and damaging to many in its wish to take care of the few. And it is never sufficient to say 'well, it must be mercy and justice' as if there were some simple, easy to understand combination or position between the two.And all of this is why paying attention to development matters so much, because cultivating the capacity to respond with wisdom to the many divergent problems of our times must, surely, be an ethical responsibility for all of us.

On being a disclosive space

Have you noticed that there are people around whom things get said that matter?It’s as if their way of being in the world is a huge invitation to speak, to say what’s true. People like this offer us safe ground on which to stand, and space into which to articulate what’s important, without fear of judgement or rejection.They make it possible for us to say what we didn’t know even needed saying, and in the process to discover much about who we are and what we’re up to.You could say that people like this are a disclosive space for others.It is possible to cultivate this way of being over time, if you wish. It takes attending to the discipline of listening, of course. And beyond that it takes working on:

presence – the capacity to be here, in this moment, and nowhere else, even in the midst of strong emotions

compassion – the commitment to understand and respond to others’ worlds, even if radically different from your own

attunement – the ability to discern what other people are feeling, and how they’re orienting to the world, which may be very different to what they’re saying

Of course, there are also people who, simply by their way of being with others, close down the possibility of speaking. Their defendedness, their judgement, or their distraction speaks volumes to us about what’s possible in their presence. Around such people the truth of what’s happening gets covered over, hidden away.So being a disclosive space for others is foundational for leadership. It makes it possible for people to make their most important, most creative and truest contribution. And it’s foundational for being in relationship, for parenting, for teaching, for coaching.Are you even working on this yet?

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