writing

A quiet and genuine joy

I remember the moment with gratitude, though it was tough at the time."You have no idea how self-judgemental you are", Andy had said to me. And it had cut like a knife. But he was right. I was thirty-five years old and had over many years become seasoned to the harshness of the world.I didn't know it as harshness to be so filled with self-doubt and such worry about how I was doing all the time. It was just the way the world was. Unquestionable. Invisible. And I had no idea that it wasn't so much the world that was harsh but my own inner experience.Andy's carefully timed observation was one of those moments when what had been in the background for so long came crashing into the foreground - when what I had been swimming in for so long was made apparent to me.It was a doorway into a profoundly new world in which I began to see that most of what I thought others were thinking about me was actually what I was thinking about myself. And that I no longer had to believe everything I thought so completely.Eleven years later, I'm still sometimes out-foxed by the shape-shifting cleverness of my inner critic. But I am more often, and more quickly, able to spot it and see through its ways of holding me back and of pulling me apart.And, more and more, in the space that envelops me when it steps aside, I'm able to feel a quiet and genuine kind of joy.

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On the performance of others

I've been arguing here for a while that human beings are deeply affected by what we're around, including by other people. We are far from the separate, solitary, unitary individuals that our contemporary understanding (or at least the understanding of the past 200-300 years) would have us be.This has far-reaching consequences for much of the 'common sense' by which we think about ourselves.In the world of organisations in particular, it's considered good practice by many to give people enduring labels such as 'high performer', 'low performer', 'star' or 'troublemaker'. Whole performance management systems are based upon the premise that this is a reasonable thing to do.What such labelling always leaves out is any understanding that we have any affect upon one another.Someone who you are sure is a troublemaker may, indeed, be a gift of possibility when around others. A 'low performer' can easily be someone who contributes enormously when they're in different company.Being so sure about others' enduring qualities without looking at your own role in how they show up means you're missing a huge opportunity to effect change in whatever organisation or system you're involved.How people 'perform' around you, will - in the end - have as much to do with you, as it ever did with them.

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Question 2 - What to commit to?

Question 2 of 2.What if instead of asking what job you want to do (when you grow up) you ask what problem or difficulty in the world you want to solve?What if we asked this of our children?Perhaps this would be one way of teaching ourselves to look beyond our own wishes to acquire status or advantage or power over others.And maybe this simple question would be one way we could help ourselves to address what the world really needs from us, rather than what we think we're entitled to get from it.--With thanks to P who pointed me towards this question.

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Question 1 - If you had a minute?

Question 1 of 2.I know, you're stuck on a crowded bus, in a boring meeting, in a traffic jam, washing the dishes, doing your expenses, waiting for the cashier.I know, from here, life seems pretty boring, mundane, lifeless even. I know, it seems like what matters is happening somewhere, to other people right now.I know how often I am caught in seeing life that way.But perhaps that's mostly because we imagine, or at least feel like, we're going to live forever.But if you were dead, if you were no longer around, if you were offered just one minute more of life, and it had to be this moment in the queue, in the bus, in the meeting, with the dishes, would you take it?I'm sure I would.Then you might see this humdrum moment for the absolute wonder that it is - filled with enormous possibilities for curiosity, discovery, and purposeful action. Or for just looking in amazement. And if your answer was yes, is there any chance you might start seeing things this way, at least occasionally, in the life you already have?

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With thanks to David Pearl, who brought up this question today as a way of explaining the origins of the Street Wisdom project. Thanks to their work I spent the afternoon walking the streets of central London, seeing them - and myself - through new eyes. More on this to follow.

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What's in the news

What is 'the news' anyway?Is 'the news' just that account of events in the world that we see on TV or read on the web?What about the way a young woman tucked her children into bed last night with such grace and kindness? The volunteers from churches, synagogues and mosques who this week provided warmth, food and overnight shelter to people otherwise sleeping on London's streets? The reconciliation between brother and sister, long separated and estranged, with hugs and tears? The words of guidance and wisdom shared between teacher and student that bring a new possibility into view? The volunteers who planted life-giving trees on a dry hillside providing shelter not for themselves but for the generations who will come after them? The music composed, books written, scientific discoveries made, art created? The acts of great compassion, kindness, and dignity that happen in ordinary lives, day by day.When we think of 'the world' as if it's the same as the highly selective narrative of events we see on 'the news' it's no wonder our fear and isolation are what we mostly get to feel. And no wonder that we feel our hearts hardening, our despair growing, and our deepening sense that nothing can be done.But while the many shocking, frightening, disturbing events that are in the news do happen, and require our response, what's 'new' in the world each day is not just that. It is barely that.And remembering this might help us respond with our own dignity, kindness, compassion and love right when the world most seems to need it from us.

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What causes what?

What’s your understanding of the cause of your actions and other people’s actions?Mostly we’ve been taught to think that it’s something within that produces what we do. We talk about motivation, or goals, or drive, or inspiration. We think of ourselves as separate from the world and that our actions and relationship to everything comes from inside us out into the world. And, of course, there’s some truth in that.But I don’t think it’s the whole story.We’re not as separate from the world as all that. Much of the time what’s happening is that we’re being drawn towards situations, equipment, or possibilities that we meet.So, when there’s a chair in the room we’re drawn to sit down when we’re tired. Or when it’s time to go out of the room we’re drawn towards the door and reach for the handle, which draws us too.This is different from the way you might think you relate to doors and chairs.It’s not so much that before we act there’s a thinking process by which we first decide to find a door and then reach for the handle in a series of discrete steps. In the middle of everyday human life all of this just flows out of us, from the everyday familiarity and skilfulness in being in the world that we’ve embodied over a long time.The philosopher Martin Heidegger called such features of the world that draw us out in particular ways affordances.Being around different kinds of affordance draws us out of ourselves in different ways. Perhaps you’ll see this most clearly if you start to watch for a while what you’re drawn into – what you find yourself automatically doing, before you’ve even thought about it – in particular places.

What do the affordances of the kitchen draw you towards?The lounge or sitting room with sofas and perhaps a TV?A meeting room at work with a big boardroom table?The bus-stop or the inside of a train?A cathedral?The waiting room for a doctor’s surgery?

If you watch for a while you’ll see that each place draws from you not just actions but a particular style of engaging with and relating to what’s around you that includes how you relate to others.  It’s all happening long before you’ve even thought about how to respond in this or that place.This is an important topic because it shows us quickly how much place affects us and because equipment (whether paintbrushes, books, teacups or desks) and people are affordances too.And there are huge practical consequences of this for all of us, that mostly we’re not paying attention to.

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No giant machine

And so it's understandable, but disheartening, to see how often we're moved to respond to situations that are simple, complicated, complex and chaotic as if straightforward cause and effect would explain it, or as if it's possible to know exactly what to do.Explaining the world by this-caused-that or pretending to be an expert who knows the answer, or saying that there is no answer ignores the complexity and chaos that is the nature of so much of the world.Doing this makes us feel better. Perhaps it dulls our fear and uncertainty.But it robs us of so much of the human ingenuity, care and creativity we need.It keeps us small.Responding to terrorism, and war, and climate change, and poverty, and social justice... and loving, and being in a relationship, or in a family, and working with colleagues, and leading an organisation... all of these require our ability to respond to complexity and chaos, as well as our expertise. All require our capacity to experiment, create, listen deeply, take risks, and learn as we go. And none of these are easy while we're committed to reducing the world to a giant machine where someone or something is to blame for all the difficulties that face us.

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Simple, Complicated, Complex, Chaotic

Here's a way to categorise the things we work with (from Dave Snowden), and the things we struggle with:1 Simple

Things we can make sense of quickly and easily, for which no particular expertise is required beyond what we'd all be expected to have in our culture.

A light switch is a good example of 'simple'. It's obvious how it works, and what it does. On is onOff is off. And that's it. There are no other ways to use a switch. No nuance, no special techniques, no room for creativity. A switch is just what it is.

We can learn how to deal with simple phenomena easily - a simple set of instructions, a little while shown it by another person, and we're done.

2 Complicated

Complicated phenomena, such as the engine of a car, require something different. Most of the time an engine, to most of us, is a simple phenomenon. We turn the ignition, and off we go. But when the engine breaks down, or needs tuning, it becomes clear to us that it's not simple at al.

Quite specific and broad-ranging expertise (theoretical and practical know-how) is required to work with a complicated situation. Any fault may have a number of causes, and it takes discernment and skill to both to discover the causes and to fix them. Many years of study may be required, and lots of practice. But built into our understanding of complicated phenomena is the understanding that there is a cause which leads directly to the problem and, with the right skilfulness and tools, dealing with the cause gets the engine working again.

We learn how to deal with complicated phenomena by developing expertise.

3 Complex

In complex phenomena, the link between causes and effects is much less straightforward and, in most cases, there is no way of saying that this cause produced this effect.

Organisations behave as complex phenomena much of the time, in large part brought about by human free will, our mysteriousness even to ourselves, and the complex web of interactions that changes us even as change things. Because every relationship and conversation I'm in affects me as I affect the conversation and relationship, and because this is happening in many interactions simultaneously, there's really no way of knowing quite what causes anything.

Expertise can only get us a little way here. What to do has an emergent quality. We discover it out only as we engage in doing and experimenting, and it relies on our openness and our capacity to feel our way.

4 Chaotic

With chaotic phenomena, such as occur in many sudden and unexpected crises, we can't find any link between cause and effect. There's no way of knowing what will happen from what we do, but we have to act anyway. Best practice and expertise can't help us.

It's our ability to come up with novel actions and new ways of making sense, to free ourselves from our rigidity and habit, to observe accurately and truthfully, and to trust ourselves in the middle of not knowing what's going on that serve us here.

So much of our difficulty, and our suffering, comes from failing to see that there are these different kinds of phenomena and that they require different kinds of response. In particular, in so many of our organisations and in our politics, it's our determination to treat everything as if it's simple or complicated that gets us into so much trouble.Perhaps it shouldn't surprise us that our determination to understand everything as a machine where an expert can determine cause and effect - the same instinct that leads us to punishment and reward, carrot and stick, bonuses and KPIs, process and best practicebehaviour frameworks and forced-ranking performance ratings, rigid hierarchies and command-and-control - doesn't seem to help us nearly as much as we imagine in our organisational lives.It's only when we see the limits of expertise, in so many of the domains that matter in our lives, that we can open ourselves to responding in a way that's called for. And that's why working on our development matters so much - because development is always a process of loosening our grip on what we're most certain about, and most rigid about, and opening more and more to the world as it presents itself to us rather than the world as we've concluded it to be.

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Hidden Valleys

Tucked in a corner between two major roads in North London, a path framed by trees drops steeply out of view and joins the London Loop, 150 miles of walks through parks, woods and fields in a ring around the city. Only a short distance from where I have lived for eighteen years, today is the first time I find myself walking the route, and soon I'm in a damp, green, frosty world only feet from the concrete paving and thundering traffic above.It's quieter here, a little misty, and what startles me most is how the physical geography of the city is brought into view. Alongside the path runs the Dollis Brook, these days hemmed in by concrete and brick banks. It's clear to me from here that it is the brook that has opened this valley in the soft London clay.Seeing that it is a valley at all is a surprise. Under the covering of tarmac and housing the swells and hollows of the landscape are disguised, appearing as part of the purposeful human development of the area. But here in the quiet by the brook I can see how the forces of the natural world, over timescales much longer than each of our lives, have shaped the place in which I live. I live on the slopes of a small river valley. This is a new place from which to look at where I dwell, a different take altogether from seeing myself as living on this-or-that street in a suburb in the north of a busy metropolis.After about a mile, the brook passes under the brick arches of a bridge, six lanes of cars rumbling above. I take a winding path up the valley side, emerging on the pavement of the North Circular Road, built in the 1920s to connect industrial communities while bypassing central London. I have driven this road thousands of times and have never noticed what I can see now in a narrow band on both sides of the road - that the wooded valley continues, flanked by suburban houses, their chimneys poking out from between the trees. It would be possible to walk, drive, and live in this area for years and not see that this is where we are - on the banks of a river that soon joins the River Brent and, a few miles on, becomes part of the broad valley of the Thames which has so profoundly shaped the development of London in the centuries since it first became a city.I'm struck by how pervasively our capacity to construct has hidden the contours and foundations of the landscape upon which we live and walk. And grateful that there are those with enough foresight and courage to preserve the narrow bands of green that thread their way through the city, so that we can turn from the familiar path and encounter it from a different perspective, and with different eyes.And it has me wondering about all the other ways we pave over the contours of human life. How we hide the mysterious, life-giving rivers and valleys of meaning and longing and despair and hope and love under concepts and frameworks, procedures and policies, under the shiny, hard surfaces of professionalism and consumerism. And, too,  under the ever-growing plague of busyness that seems to have taken the place of a deep encounter with anything as mysterious, or quiet, or ancient as a river valley threading its way through the city to the sea.

Image of Dollis Brook courtesy of Grim23Licensed under CC BY-SA 3.0 via Wikipedia.